Returns & Exchanges
At KAVU, we want you to be completely stoked on your gear, so we offer a 30-day return window for items in new, unwashed, and unworn condition with original tags attached. Whether it's a rope bag or a cozy fleece, we are here to ensure your kit is perfect for your next adventure.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your original packaging.
Drop Off Package
Take your package to the nearest authorized carrier drop-off location and ensure it is scanned into their system.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing