Frequently Asked Questions
Everything you need to know about your KAVU adventure.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for unwashed and unworn items with original tags attached. Please visit our returns portal to start a claim.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I care for my Rope Bag?
For most canvas bags, we recommend spot cleaning with cold water and mild detergent. Air dry only; do not put your KAVU gear in the dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.
Are your products covered by a warranty?
Yes, KAVU products are guaranteed against manufacturing defects in materials and workmanship for the reasonable lifetime of the product.